The Hospital humanization was created so that the entire journey in a health center becomes satisfactory, both for users and employees. The process must be carefully developed from the patient’s admission to the post-discharge follow-up.

To humanize is to become human, to acquire new habits more appropriate to the prism of ethics and morals.

Humanization of care

The humanization of care must cover three major areas:

  • Reception and service to users;
  • Professionals’ work;
  • Management logic.


Culture of humanization

To apply a humanization culture is to go against any type of action of denial towards people.

Humanism implies the centrality of beings, recognizing that everyone has the capacity to think, act and interact.

Challenges of implementing humanization

Implementing humanization in services is essential to achieve more quality in care and in the working condition of healthcare providers.

Humanization working groups

  • Sensitize and support management;
  • Constitute humanization work groups;
  • Perform a situational diagnosis regarding humanized services;
  • Develop and implement an operational humanization action plan;
  • Evaluate the results of the humanization process implementation.

Humanization parameters

Quality of the relationship between users and professionals. To appreciate the efficiency, kindness, interest, attention and privacy of the services is a great differential.

Principles of humanization

What stands out the most is the power to increase acceptance and the effect of a treatment. To treat everyone as equals, to offer understanding and the opportunity to become an active agent in one’s own health: this is what makes the difference.


The different health practices can talk to the user’s experience, making the knowledge produced to be co-responsible.

Inseparability between attention and management

Management decisions directly interfere with health care. However, the user must also be co-responsible for their own care, as the protagonist of their health.

Use of technology

Nursing professionals from not-so-remote times ago used to control intravenous drips with the aid of clocks and pulleys in the equipment, used to check central venous pressure in water columns, and even check mean arterial blood pressure with outdated mercury pipes.

The relationship between care and technology has emerged as a category. Even in the midst of automation and control, the humanistic aspects of care appear to be linked to the development of science.

As efficient as technology might be, the latest generation will never replace the human being, as it will only be showing data. Only the human touch can tell us whether something is truly right or wrong.

Technology can make communication more integrated, processes more efficient and, as a result, professionals are able to offer a dedicated and differentiated personal attention.

Science and technology are only dehumanizing factors when reduced to cold, unemotional objects. A healthcare institution can invest in automation to relieve the pressure upon its employees and allow them to give the so desired and expected attention to the patient.

The implementation of technologies in the health field adds assistance and administrative values, with greater agility, less risk of errors, optimizing processes, routines and human resources, accessibility, transparency, security, mobility, and more productive management.

Processes made easier

The first advantage of health care automation is to ensure more practicality and agility to the processes. Health care professionals need to insert valuable information into the patient’s medical record at all times. The most common way to do so is using pen and paper. However, there are other resources capable of storing all information on a single device, eliminating manual descriptions.

Efficient control of supplies and medications

There is a wide variety of supplies and medications that are used in the daily life of a health institution, and it is essential to control all items, ensuring their correct destination and, mainly, avoiding shortage. With automation it is possible to ensure control of the complete inventory and its traceability.

Improved care

The care is an essential part of the health service, mainly because we are dealing with human life. We can even say that it is directly responsible for patient loyalty.

. It is possible to rely on technological resources that simplify the lives of professionals and also reduce the risk of human errors interfering in activities.

Central Pharmacy Robots, Central Pharmacy Rollers, Electronic dispensers for unit-dose dispensing of medications, Electronic dispensers for hospital supplies, automatic unit-dose packaging machines for solid and injectable drugs, bedside checking system are some of the benefits of implementing automation in the medication cycle.

In administration

  • Headcount optimization;
  • Lower fixed assets;
  • Less physical space required;
  • Improved stock control;
  • Guaranteed traceability;
  • Improved resupply control;
  • Lower Index of Disallowance;

In assistance

  • Unit dose control;
  • Prescription versus patient;
  • Prescription versus medication;
  • Greater time of dedication to the patient;
  • Shorter time in internal circulation by the pharmacy and nursing teams;
  • Automatic check;
  • More time dedicated to Clinical Pharmacy;
  • Greater agility for the supplies and medications available;

Smart machines, for example, are great allies for improving the efficiency of serialization, unit-dose packaging, storage and dispensing processes for medications, thus reducing manual steps for professionals such as nurses, nursing assistants and pharmacists, an extremely specialized and expensive labor to be performing this kind of function.

In this regard, automation also helps them especially in the medication administration process, which is carried out with the support of equipment that map the entire path of the medication to the patient and allow access only through the insertion of crossed data from physicians, nurses, patients and products to be administered.

In this context, the challenge is to promote the humanization of technologythrough a design that synthesizes feelings and science, as the tendency is for machines to try to be more sensible rather than mechanical. The challenge is also the harmonious reconciliation of artificial and human intelligence, so that they can complement each other.

In other words, automated hospital logistics makes the workforce gain quality and focus for a safe and more humanized professional care..

Leandro T. Ferracini


  • Revista de Enfermagem do Centro-Oeste Mineiro 2017;7:e1883 DOI: 10.19175/recom.v7i0.1883;
  • Anamnese Online “Automation in the health area”;
  • Portal Saúde Business

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